Once we receive your payment, your order information will be emailed to your email address within minutes. If you don’t receive such email in 24 hours, please contact us via our support center, we will check your order in our system and sync your purchase then you can access the download dashboard by accessing My Dashboard / Single purchase or My Dashboard / Membership Download.
Refund – 30 days, no question asked
If you’re not happy with our product or support, you can ask for refund within 30 days, No Question Asked. Once refund request is sent, you will get a full refund. To request a refund please submit a request that contains your Transaction ID.
We guarantee our products up-to-date with latest version of Prestashop. PrestaBrain provide free upgrades for products customers bought. When any upgrade is available, you can download it from each download category section. We will inform the availability of the upgrade via our social chanel: Twitter,Facebook. Without prejudice to all the aforementioned, we shall bear no liability for product incompatibility with any of the future versions.
1. PrestaBrain provides free technical support for purchased theme and extension via ticket system. In general, this support is not available for FREE products.
2. For the product installation, PrestaBrain asks buyers to refer to the installation instructions given in the product documentation.
3. In the case of extensions defects that do not result from any fault of the buyer’s and which have not been reasonably apparent during checking of the system requirements and testing before the purchase even under compliance with the required diligence, support will be free of charge.
4. Support is available for any theme purchased from PrestaBrain for a year after the purchase date, or as long as the annual subscription is renewed. Support includes the rectifying of issues arising from packaged theme features, bug fixes and basic usage questions. We do not provide support for our FREE themes. PrestaBrain does not offer support for Prestashop itself (default modules of Prestashop), or does not provide support for any third-party extensions you might choose to use with your purchased PrestaBrain theme or modules, troubleshooting issues occurring in versions of Internet Explorer older than version 8, Prestashop Version < 1.5.x or customization.
We are unable to provide support that requires us to view websites with questionable content. Such content includes, but is not limited to, pornography, prostitution, racist content, possible scams, etc.